Help & Service


Can I specify another invoice recipient?

Yes, just send an e-mail to . However, we cannot invoice individual journeys via other invoice recipients. It is also not possible to change invoices at a later date.

I would like to pay my invoice later - what can I do?

In this case, please contact our customer accounting department, either by e-mail to or by phone 069 . 5899 622 22.

How can I redeem my voucher code?

Step 1: In order to redeem your voucher code, you must first register with book-n-drive. Registration is free for the "Basic" tariff. After completing the registration you will receive a confirmation email with your access data.

Step 2: Register now in the customer area and enter your voucher code under the menu item "Fahrtguthaben-Übersicht".

How do I redeem my voucher?

Vouchers without a voucher code are only valid for first-time registrations and cannot be redeemed at a later date. Please send the voucher after your successful registration to the book-n-drive service office, Rudolf-Diesel-Str. 5, 65719 Hofheim am Taunus.

Only one voucher can be redeemed per main customer. Vouchers cannot be redeemed in combination. There is no legal claim to the redemption or payment of vouchers.

I have a complaint about my invoice – who can help me?

Just send an e-mail to . We will get in touch with you.

Why was an Ultimate-fuelling calculated on my invoice?

Please do not refuel with so-called "Ultimate" fuels! These types of fuel are considerably more expensive than the standard types. Tests have shown, however, that possible advantages of these new types do not justify the high price. If you do refuel with an "Ultimate" fuel, we will charge you a surcharge of 10 cents per litre, but at least 5 euros. We ask for your understanding.

When will I receive my invoice?

Invoices are usually issued on the Wednesday of the week following the end of the trip and are then due for payment within 10 days.

For the sake of simplification, however, frequent customers only receive an invoice every 4 weeks, unless the accrued travel costs are significantly higher than with previous invoices. For basic prices, fees etc. the regulation applies accordingly.