How can I change or cancel a booking?

You can view and change your bookings on our website and in the app at any time. For example, if you want to change the period, simply enter the new times under “Change booking”. Please avoid cancelling a trip and re-entering it, otherwise the system will charge you avoidable cancellation fees and additional charges the cost of the new booking.

You can cancel your booking free of charge up to 24 hours before the start of the booking period. After that 50% of the time price will be charged. If the booking period is more than 24 hours, the period up to which free cancellation is possible will be extended to the booking period. Please also use our app or website for cancellations. If this is not possible, you can reach us by telephone: 069 . 5899 622 22.

cityFlitzer are free and flexible: Reservations are only possible 30 minutes beforehand, you can decide the period of use spontaneously. The booking period begins at the time of reservation.