No. You can change a chargeable tariff (comfort and subscription) to the free basic tariff 14 days before the end of the month. You can make the change either by telephone, informally by e-mail or with the tariff change form, which you can find in our "Downloads".
Our service office in Hofheim can be reached from Monday to Friday 09:00 to 17:00 at 0611/77 8 77 70.
The Premium security package is booked for one year and can be cancelled in writing 6 weeks before the contract is extended.
You can find information about the cancellation period here.