What does a service package include?

The serive package from book-n-drive includes:

  •  Liability in case of damage reduced to 300 Euro
  • Two free vehicle class upgrades per calendar year

The service package has a term of one year and is automatically extended if it is not cancelled six weeks before expiry. The cancellation form can be found here.

Parallel bookings: The vehicles booked in parallel may only be driven by activated customers. For a non-customer to be allowed to drive a book-n-drive vehicle, the book-n-drive customer through whom the booking is made must also be in the vehicle.

This is how you book your free upgrade of a vehicle class: 

1) Book your desired upgrade station car (i.e. one class higher) as usual via the website or app.

2) Before you start your journey, write an email to upgrade@book-n-drive.de stating your customer number and which journey it is.

3) Customer Service will process your request and set the upgrade in the system. For example, if you have booked an M class car, it will be billed as the cheaper S class. You will then receive a confirmation e-mail.

Important: No retroactive upgrade. Make sure that you write to us before you start your journey!