The serive package from book-n-drive includes:
- Liability in case of damage reduced to 300 Euro
- Two free vehicle class upgrades per calendar year
The service package has a term of one year and is automatically extended if it is not cancelled six weeks before expiry. The cancellation form can be found here.
Parallel bookings: The vehicles booked in parallel may only be driven by activated customers. For a non-customer to be allowed to drive a book-n-drive vehicle, the book-n-drive customer through whom the booking is made must also be in the vehicle.
This is how you book your free upgrade of a vehicle class:
1) Book your desired upgrade station car (i.e. one class higher) as usual via the website or app.
2) Before you start your journey, write an email to firstname.lastname@example.org stating your customer number and which journey it is.
3) Customer Service will process your request and set the upgrade in the system. For example, if you have booked an M class car, it will be billed as the cheaper S class. You will then receive a confirmation e-mail.
Important: No retroactive upgrade. Make sure that you write to us before you start your journey!