Help & Service
Refuelling
- Do I have to refuel the car?
Yes, but at our expense and only if the tank is a quarter or less full on return. In practice, this is only the case for 1 in 8 rides! Every car is equipped with a fuel card which you can use to pay for your petrol at the largest petrol station chains (look out for the sign saying “DKV”) without cash. In the cityFlitzer App you can see all DKV petrol stations in your area. The tank PIN is on your key ring.
- I filled up the tank and paid myself – how do I get my money back?
Important: Tank refunds are exceptions. You can refuel at all DKV gas stations. You can recognise them by the DKV logo at the entrance to the petrol station. You can find the nearest DKV gas station on https://www.dkv-euroservice.com/de/ or with the DKV app.
In exceptional cases, please send the original fuel receipt to our service office (Rudolf-Diesel-Str. 5, 65719 Hofheim am Taunus). We will refund the amount with the next invoice. However, please keep a copy of the fuel receipt for your records if the original receipt is lost by post.
You will find the tank refund form in our download section.
- Wissenswertes und wichtige Informationen zum Thema AdBlue
Zum Tanken von AdBlue kannst du unsere DKV-Tankkarten nutzen, die sich in der dafür vorgesehenen Halterung im Handschuhfach befindet. Den Pin der Tankkarte findest du am Autoschlüsselbund, der sich auch in der dafür vorgesehenen Halterung im Handschuhfach befindet.
Wichtig: Bitte tanke AdBlue ausschließlich an AdBlue-Zapfsäulen und nicht in Kanistern!
Alles Wissenswertes zum Thema AdBlue findest du hier in einem guten Artikel oder hier in einem guten Video des ADAC.
- Information zur Nutzung unserer E-Autos
Alles zum Theme E-Autos findet ihr hier.