Help & Service
Booking + Driving
- What does a trip cost me?
book-n-drive offers you tariffs for every need- from low-drivers without a basic price to frequent drivers with particularly low fares. All fares have two things in common: very low fixed costs and fares that always include fuel, parking (stationary cars), insurance (third party and fully comprehensive insurance), cover and book-n-drive care and maintenance.
For concrete information, use our price calculator.
- How do I book a car?
We have a free app for it! Alternatively you can find and reserve cityFlitzer and station-based cars via web.book-n-drive.de.
- How do I open a car?
Hold your costumer card in front of the card reader, which is behind the windscreen. If the car is booked on you, or free, the light switches to green. This may take a few moments. In the app under “bookings” you can open and close the car with your smartphone opening code (mobile PIN). For cityFlitzer this is possible if a pre-booking has been made. You will find your mobile PIN in your account when you log in.
- Wie beende ich eine Fahrt?
So beenden Sie Ihre book-n-drive Fahrt:
1) Fahrzeugschlüssel zurück in die Halterung im Handschuhfach stecken. Der Schlüssel hängt an einem runden Datenchip, welcher wieder zurück in die Halterung im Handschuhfach gesteckt werden muss. Bitte legen Sie den Schlüssel nicht einfach in das Handschuhfach, ohne den Datenchip wieder in die Halterung zu stecken. Der nächste Kunde könnte das Fahrzeug nicht öffnen, und es würde ein kostenpflichtiger Technikereinsatz notwendig werden.
2) Kundenkarte von außen an die Windschutzscheibe halten und warten bis das Licht auf rot springt. Alternativ können Sie diesen Schritt auch per book-n-drive App machen.
Solange Sie das Auto nutzen, öffnen und schließen Sie es mit dem Autoschlüssel!
- What do I have to consider before driving?
Before you drive, always check the car for damage and defects. We mark damages, which we already know, with a small sticker with a green tick. New unmarked damage should be reported to the service centre on 069 . 5899 622 22 before the start of the trip. Minor damage reported that fall under the rules of the faircrash™ minor damage goodwill, you do not have to report.
- Who will help me, if I have any questions?
For all questions or concerns you reach us under the telephone number 069 . 5899 622 22 or by mail under service@book-n-drive.de.
- How do I find out which cars are available where?
On web.book-n-drive.de you can see all cityFlitzer and station-based cars in your area. Click on a “book” symbol to see the details of your station-based car. Alternatively, use our free app!
- How long do I have to book in advance to get a car?
You can book a car at any time without any lead time. Around 80% of all trips are booked on the same day. However, if you need a special car (e. g. a transporter) or are planning a longer journey, it makes sense to reserve your desired vehicle as early as possible. All cityFlitzer can be spontaneously removed from their car park or reserved 30 minutes in advance via web.book-n-drive.de or app.
- Do I have to park the car where I picked it up?
cityFlitzer can be parked flexibly in the Frankfurter cityFlitzer area and at the cityFlitzer pools in the Rhine-Main area. Station-based cars have their own permanent parking space and have to be returned there and there only.
- What are cityFlitzer?
cityFlitzer is the name of the popular station independent car at book-n-drive. cityFlitzer can be removed spontaneously and returned – without booking or time limit – for up to two weeks, regardless of the place of removal. Find out more here: cityFlitzer
- What are station-based cars?
Station-based cars have a reserved parking space where you can pick up and return the car. Choose your booking time and the right car. From Smart, small car, electric car, convertible to van and 9-seater bus everything is there – even automatic vehicles. In the Rhine-Main area you will find over über 700 station-based book-n-drive cars. Book-n-drive is a partner in the Deutsche Bahn´s Flinkster network. In addition, you can choose from thousands of cars throughout Germany.
All cars that do NOT have cityFlitzer branding on them are station-based cars and must be returned to the original parking space upon return.
- How can I change or cancel a booking?
You can view and change your bookings on our website and in the app at any time. For example, if you want to change the period, simply enter the new times under “Change booking”. Please avoid cancelling a trip and re-entering it, otherwise the system will charge you avoidable cancellation fees and additional charges the cost of the new booking.
You can cancel your booking free of charge up to 24 hours before the start of the booking period. After that 50% of the time price will be charged. If the booking period is more than 24 hours, the period up to which free cancellation is possible will be extended to the booking period. Please also use our app or website for cancellations. If this is not possible, you can reach us by telephone: 069 . 5899 622 22.
cityFlitzer are free and flexible: Reservations are only possible 30 minutes beforehand, you can decide the period of use spontaneously. The booking period begins at the time of reservation.
- What if I am late or want to extend my trip?
If you notice during the trip that you will be late and cannot return the car within booked time, inform the service centre immediately (069 . 5899 622 22). If an extension is not possible due to a follow-up booking and you still return the vehicle late, we will charge a lump sum for the cost of rebooking the following customer. A higher flat rate will be charged for delays without prior notification of the service centre. In 90% of cases, you can easily extend your booking with a timely call and only pay for the extra time.
- What has to be considered when travelling abroad?
International trips generally require the approval of book-n-drive.
- Trips to our Western European neighbours (Belgium, Denmark, France, Liechtenstein, Luxembourg, the Netherlands, Austria and Switzerland) are generally permitted. You can leave on the spur of the moment. However, we recommend that you register your trip with our customer service department so that we can clean and check the car before you leave.
- For journeys to all other European countries the following applies: You must register the journey with book-n-drive customer service beforehand and have it approved in writing, e.g. by e-mail. book-n-drive is entitled to refuse the reduction of liability in the event of damage without the corresponding authorisation. Please note that journeys to or through certain Eastern European countries (Albania, Bosnia-Herzegovina, Bulgaria, Kosovo, Moldova, Macedonia, Montenegro, Romania, Russia, Serbia, Turkey, Ukraine, Belarus) and all non-European countries (e.g. Morocco, Tunisia) are not possible due to the increased risk. Special permits for these countries will only be issued under special conditions and, if necessary, with certain conditions.
Please note the following information when travelling abroad:
- The original vehicle license and a warning vest are always in the car.
- As a customer you are responsible for compliance with foreign legal regulations (e.g. motorway vignettes, owner's certificate for export of the vehicle to Poland, replacement bulb set for the Czech Republic, bulb masking for Great Britain and Ireland, temporary winter tyre obligation in Austria, any additional warning vests required). book-n-drive will not assume any costs for this.
- If possible, please also use the DKV fuel card abroad, which is valid throughout Europe. Should you nevertheless pay for refuelling abroad yourself, please send the original receipt for reimbursement to book-n-drive, Service Office Rhine-Main, Rudolf-Diesel-Straße 5, 65719 Hofheim am Taunus. Please understand that we can only refund the net amount of foreign receipts, as we are unable to obtain a refund of foreign value added Tax.
- Can I take my pet in the car?
Yes, animals may be carried in suitable transport containers or in the luggage area with a suitable base. Please do not leave your pet on the cushions.
- Can I let someone else drive?
Yes, as long as you are sitting next to it, the driver needs a valid driver´s licence and is fit to drive. Cars that are booked on you may be driven by other book-n-drive customers even in your absence.
- What do I do if I have an accident?
In the event of an accident, please call our hotline on 069 . 5899 622 22. There you will receive all necessary assistance. After the accident, we need the completed and signed accident report within two days for the insurance and further claims.
- What should I do if my booked car is damaged or if the booster seat is missing?
If the car you have booked is actually not in perfect condition, please inform us directly on 069 . 5899 622 22.
- Can I smoke in the car?
No. The smell of smoke is bothersome to other users and to protect children in particular, it is not allowed to smoke in book-n-drive cars.
- Darf ich während der Buchung mein Privatauto an der Station zwischenparken?
Das Parken mit Fremdfahrzeugen auf book-n-drive Parkplätzen ist grundsätzlich nicht erlaubt. An manchen Stationen werden Bußgelder verhängt und auch Abschleppungen sind möglich, die Parkraumüberwachung wurde an externe Firmen ausgelagert. Bitte verstehen Sie, dass auch während der Buchung hier keine Ausnahme gilt.
- Was ist ein Kombi-Paket?
Mit unseren Kombi-Paketen können Sie auf langer Fahrt Geld sparen!
Kombi-Paket heißt: Sie buchen ein festes Paket bestehend aus Tages- und Kilometerpauschalen zu einem besonders attraktiven Preis.
Welche Pakete wir aktuell anbieten, erfahren Sie hier: Zu den Kombi-Paketen
- Darf ich das Auto in die Waschanlage bringen?
Klar! Wenn Sie möchten, können Sie ihr entnommenes book-n-drive Auto kostenlos in die Waschanlage bringen.
Ähnlich wie beim Tanken, geht dies nur bei DKV-Tankstellen mit der DKV-Tankkarte im Handschuhfach. Wir übernehmen die Kosten für eine Autowäsche von 10 Euro bzw. das Basic-Waschprogramm der Waschanlage.
- Kann ich auch ohne Kundenkarte Autos nutzen?
Na klar! Wer seine Kundenkarte mal nicht dabei hat oder sie verloren hat, kann problemlos ein Auto über web.book-n-drive.de öffnen. Wie das geht, erklären wir hier.
- Wie kann ich ein book-n-drive E-Fahrzeug während der Buchung zwischenladen?
Wenn bei längeren Fahrten ein Zwischenladen an der Ladesäule der Station nicht möglich ist, erlaubt book-n-drive auch das Laden an den Ladepunkten, im europaweiten DKV-Ladeverbund (siehe Karte). Die DKV-Ladekarte befindet sich im Handschuhfach. Für mit der DKV-Ladekarte gebuchte Ladevorgänge gelten strenge Zeitlimits. An Wechselstrom Ladesäulen (AC) gilt ein Limit von 210 Minuten, an Gleichstrom Ladesäulen (DC) dürfen maximal 90 Minuten geladen werden. Für Zeitüberschreitungen berechnet DKV Zusatzkosten in Höhe von neun Cent je Minute. book-n-drive belastet dem Verursacher den von DKV berechneten Aufpreis, mindestens jedoch 7,50 EUR je Vorgang. Eine Übersicht der Aufpreise finden Sie in den weiteren Preisen und Sonderbedingungen auf unserer Webseite.
- Wie speichere ich web.book-n-drive.de auf meinem Handy ab?
Unsere Webseite web.book-n-drive.dei st der einfachste und schnellste Weg ein book-n-drive Auto zu buchen.
Hier finden Sie immer aktualisiert und übersichtlich alle verfügbaren stationsbasierten Autos.
Um Ihnen den Zugriff noch einfacher zu machen, empfehlen wir Ihnen die Webseite zu Ihrem Handybildschirm zu ergänzen, quasi im Look einer normalen App.