- How do I choose a new tariff?
You can choose a new tariff at any time. The tariff can be changed at the beginning of the month with a notice period of two weeks. Simply send us an e-mail to email@example.com with the subject "Tariff change".
- What is faircrash?
The faircrash® Small Claims Cancellation covers small, individual damages to sheet metal and plastic parts (e.g. bumpers, panels, etc.). faircrash fairness simplifies the handling of book-n-drive cars and, in particular, the inspection of the car for new damage before the start of the journey. Minor damages that fall under the faircrash® Minor Loss Cancellation do not have to be reported. No excess will be charged to the customer for these damages.
The following minor damages are covered by faircrash®:
- Individual scratches without dents up to the length of an EC card (8 cm)
- Single dents up to the size of a 2-Euro piece
- How am I insured if I use a book-n-drive car?
As a user of a book-n-drive car, you are insured with fully comprehensive insurance and motor vehicle liability. You can determine the amount of the excess in the event of a claim yourself by choosing your safety package.
- How do I cancel my security package?
You can cancel your security package (old) and your service package using the following form.
- What are tariff partners and cost centres?
Tariff partners in the company tariff are authorised persons or cost centres of the main customer with their own customer number, security package and customer card.
In the company tariff, you have the option of creating so-called company tariff partners, employees and company tariff partners, cost centers via the main customer number. There is no limit to the number of tariff partners. This option allows you to customize your mobility needs.
Company tariff partners Employees and company tariff partners Cost centers each receive their own customer number, their own mobility passports and their own security packages. Tariff partners do not receive their own invoice. All costs incurred by tariff partners are billed to the main customer.
Bookings in the company tariff are made exclusively via tariff partners and not via the main customer.
Comparison company tariff partners employee and cost centre
Tariff partner employees
Tariff partner cost centre
Own customer number or bookings yes
Maximum number of Customer Cards
up to 4
Max. number of parallel bookings
Customer card transferable
Price per Customer card
one-time 29€ gross
one-time per card 29€ gross
Tariff partners can be created in the login area of the main customer under the heading Contract data.
- What do I do if I want to cancel my contract?
First check whether it makes more sense to switch to a tariff without an on-going charge (Basic tariff). So you can continue to use book-n-drive if you need a car again. You will find the appropriate tariff change form in the download area.
If you are sure that you no longer wish to use book-n-drive, you can cancel your contract with six weeks' notice to the end of the quarter. Please send us your signed cancellation by letter, fax or scan to our service office in Wiesbaden (Rudolf-Diesel-Str. 5, 65719 Hofheim am Taunus; Fax: 069 . 5899 622 22; Mail: firstname.lastname@example.org ).
- Is there a minimum term form my book-n-drive contract?
No. You can change a chargeable tariff (comfort and subscription) to the free basic tariff 14 days before the end of the month. You can make the change either by telephone, informally by e-mail or with the tariff change form, which you can find in our "Downloads".
Our service office in Hofheim can be reached from Monday to Friday 09:00 to 17:00 at 069 . 5899 622 22.
The Premium security package is booked for one year and can be cancelled in writing 6 weeks before the contract is extended.
You can find information about the cancellation period here.
- What does a service package include?
The serive package from book-n-drive includes:
- Liability in case of damage reduced to 300 Euro
- Two free vehicle class upgrades per calendar year
The service package has a term of one year and is automatically extended if it is not cancelled six weeks before expiry. The cancellation form can be found here.
Parallel bookings: The vehicles booked in parallel may only be driven by activated customers. For a non-customer to be allowed to drive a book-n-drive vehicle, the book-n-drive customer through whom the booking is made must also be in the vehicle.
This is how you book your free upgrade of a vehicle class:
1) Book your desired upgrade station car (i.e. one class higher) as usual via the website or app.
2) Before you start your journey, write an email to email@example.com stating your customer number and which journey it is.
3) Customer Service will process your request and set the upgrade in the system. For example, if you have booked an M class car, it will be billed as the cheaper S class. You will then receive a confirmation e-mail.
Important: No retroactive upgrade. Make sure that you write to us before you start your journey!
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- Fahrtbezogenes Service-Paket bei der Nutzung der cityFlitzer
Bei einer Fahrt mit einem cityFlitzer können Sie in der cityFlitzer-App vor der Fahrt ein fahrtbezogenes Service-Paket erwerben. Dieses kostet 6 € je 24h Buchungszeit. Dieses Service-Paket reduziert die Selbstbeteiligung auf maximal 300 €. Zudem entfällt die Bearbeitungsgebühr im Schadenfall, wenn Sie dieses fahrtbezogene Service-Paket aktiv haben. Des Weiteren sind damit Fahrten in direkte Nachbarländer als auch ein weiterer Fahrer gestattet.