Contract + Insurance

Which tariffs does book-n-drive offer?

Our price structure is simple:

Private customers (so everyone not signing up as a company) have two tariffs to choose from: 

Basic tariff: 
This is ideal for you if you are just starting to use carsharing! Our basic tariff has no monthly fees – you only pay whenever you use a car! No strings attached!

Abo tariff: 
This tariff is great if you are planning to use us more frequently! You pay a monthly fee of 9,90 EUR and get to enjoy reduced prices for our hourly rates as well as day rates. In addition, your basic fee per ride (we call it „Grundpreis pro Fahrt“) which includes our faircrash protection is also included for every ride! 

Companies & organizations: 
We’ve got a special tariff for anyone wanting to use book-n-drive for professional purposes! If you sign up for our “Firmentarif” you get a discounted 50% on our hourly and day rates, Monday – Friday from 6 AM – 4 PM. 

Check out our price calculator for corporate use and see how much you can save! 
Diese Verlinkung nutzen: Preisrechner Firmentarif | book-n-drive Carsharing – So viel Auto, wie ich will
 

How do I choose a new tariff?

You can choose a new tariff at any time. The tariff can be changed at the beginning of the month with a notice period of two weeks. Simply send us an e-mail to service@book-n-drive.de with the subject "Tariff change".

Was beinhaltet das Service-Paket und wie buche ich es?

Du kannst das Service-Paket ganz einfach direkt in deinem Kundenkonto hinzubuchen oder schreibe und dazu eine Nachricht über unser Kunden-Kontaktformular, wir richten das gerne für dich ein und bestätigen die die Ausführung per E-Mail, sobald von uns entsprechend angelegt.

Unser Service-Paket beinhaltet:

• zwei kostenlose Upgrades der Fahrzeugklasse pro Kalenderjahr.
• Zudem reduziert sich die Standard-Selbstbeteiligung von 1.500 Euro auf nur 300 Euro. 
• Das Service-Paket kostet 90 EUR pro Jahr und hat eine Laufzeit von 12 Monaten.

So buchst du das im Service-Paket inkludierte kostenlose Upgrade einer Fahrzeugklasse:

1) Buche das gewünschtes Upgrade-Stationsauto (sprich: Eine Klasse höher) wie gewohnt über die Webseite / App.

2) Schreibe uns vor Fahrtbeginn eine E-Mail an upgrade@book-n-drive.de mit Angabe deiner Kundennummer und um welche Fahrt es sich handelt.

3) Unser Kundenservice bearbeitet daraufhin deine Anfrage und stellt das Upgrade im System ein. Wenn du z.B. ein Auto der Klasse M gebucht hast, dann wird es als die günstigere Klasse S abgerechnet. Im Anschluss bekommst du eine Bestätigungsmail.

Wichtig: Kein rückwirkendes Upgrade. Bitte stelle sicher, dass du uns vor Fahrtbeginn schreibst!

What do I do if I want to cancel my contract?

First check whether it makes more sense to switch to a tariff without an on-going charge (Basic tariff). So you can continue to use book-n-drive if you need a car again. You will find the appropriate tariff change form in the download area.

If you are sure that you no longer wish to use book-n-drive, you can cancel your contract with six weeks' notice to the end of the quarter. Please send us your signed cancellation by letter, fax or scan to our service office in Wiesbaden (Rudolf-Diesel-Str. 5, 65719 Hofheim am Taunus; Fax: 069 . 5899 622 22; Mail: service@book-n-drive.de ).

What does a service package include?

The serive package from book-n-drive includes:

•  Liability in case of damage reduced to 300 Euro
• Two free vehicle class upgrades per calendar year

The service package has a term of one year and is automatically extended if it is not cancelled six weeks before expiry. The cancellation form can be found here.

Parallel bookings: The vehicles booked in parallel may only be driven by activated customers. For a non-customer to be allowed to drive a book-n-drive vehicle, the book-n-drive customer through whom the booking is made must also be in the vehicle.

This is how you book your free upgrade of a vehicle class: 

1) Book your desired upgrade station car (i.e. one class higher) as usual via the website or app.

2) Before you start your journey, write an email to upgrade@book-n-drive.de stating your customer number and which journey it is.

3) Customer Service will process your request and set the upgrade in the system. For example, if you have booked an M class car, it will be billed as the cheaper S class. You will then receive a confirmation e-mail.

Important: No retroactive upgrade. Make sure that you write to us before you start your journey!

How am I insured if I use a book-n-drive car?

As a user of a book-n-drive car, you are insured with fully comprehensive insurance and motor vehicle liability. You can determine the amount of the excess in the event of a claim yourself by choosing your safety package.

What is faircrash?

The faircrash® Small Claims Cancellation covers small, individual damages to sheet metal and plastic parts (e.g. bumpers, panels, etc.). faircrash fairness simplifies the handling of book-n-drive cars and, in particular, the inspection of the car for new damage before the start of the journey. Minor damages that fall under the faircrash® Minor Loss Cancellation do not have to be reported. No excess will be charged to the customer for these damages.

The following minor damages are covered by faircrash®:

1. Individual scratches without dents up to the length of an EC card (8 cm)
2. Single dents up to the size of a 2-Euro piece

Is there a minimum term form my book-n-drive contract?

No. You can change a chargeable tariff (comfort and subscription) to the free basic tariff 14 days before the end of the month. You can make the change either by telephone, informally by e-mail or with the tariff change form, which you can find in our "Downloads".

Our service office in Hofheim can be reached from Monday to Friday 09:00 to 17:00 at 069 . 5899 622 22.

The Premium security package is booked for one year and can be cancelled in writing 6 weeks before the contract is extended.

You can find information about the cancellation period here.

How do I cancel my security package?

You can cancel your security package (old) and your service package using the following form.

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